Managing Requests

All users can access this page to request works to the maintenance team

Operators are the eyes and ears in the factory. The Ynteq CMMS makes it very easy for them to collect their input in “work order requests”. The head of the maintenance team will then evaluate the work requests and turn them in work-orders or decline them with feedback.

Creating Work Requests

To create a work request you click the button in the top right corner of the screen to access the following form.

A new work request needs a title and has to be connected to the correct asset. Furthermore it is possible to provide more information with a description or an image. The contact details are deafult to be your own, since you will be informed with the decision of the follow-up.

Reviewing Work Requests

In the overview of all incoming work request bold request will mean they have not been opened yet. To review a work request you click on the specific work request from the list.

Now there are to options, either to decline the work request or to turn it into a work order. For both options there is the required field to provide a reason, since the requester will be informed on the follow-up.

When accepting a work request, hence turning it into a work order, the due date can be set (default is today). Furthermore you have to give the right information for the work type and priority. Via this route it is also possible to give a detailed description and create subtasks.